Terms of service

Customer Support

Customer support is available to assist with product inquiries, order updates, delivery questions, returns, and general assistance.

While response times may vary depending on demand, every effort is made to respond to inquiries as quickly as possible.

Product Information

Product descriptions, specifications, dimensions, colors, and images are provided as accurately as possible. However, slight variations may occur due to screen settings, lighting conditions, handcrafted production methods, or manufacturing tolerances.

Order Processing

Orders are processed in the order they are received. Processing and preparation times may vary depending on product type, production requirements, inventory allocation, and seasonal demand.

Estimated processing and delivery times are provided as guidance only and are not guaranteed unless explicitly stated.

Handmade and Made-to-Order Products

Certain products may be handcrafted, produced on demand, or assembled specifically for each order. Such products may require additional preparation time before shipment.

Customers acknowledge that handcrafted and made-to-order products can have natural variations that contribute to their unique character.

Shipping and Delivery

Delivery estimates are indicative and may vary due to carrier delays, customs procedures, weather conditions, logistics disruptions, or other factors beyond reasonable control.

Tracking information may become available after the shipment has been processed through logistics networks and carrier systems.

Order Modifications

Requests to modify an order, including changes to products, quantities, addresses, or contact details, should be submitted as soon as possible.

Modifications cannot be guaranteed once an order has entered processing, production, fulfillment, or shipping preparation.

Communication

Customers are responsible for providing accurate contact information and monitoring communications regarding their order.

Failure to respond to requests for information may result in processing delays.

Limitation of Liability

To the maximum extent permitted by applicable law, liability shall be limited to the amount paid for the applicable order.

No liability is accepted for indirect, incidental, consequential, or special damages arising from the use of products or services.

Force Majeure

No responsibility shall be assumed for delays or failure to perform obligations resulting from events beyond reasonable control, including but not limited to natural disasters, transportation disruptions, labor shortages, customs delays, government actions, supplier interruptions, cyber incidents, or other unforeseen circumstances.

Abuse and Misconduct

Respectful communication is expected from all parties. The right is reserved to refuse service, terminate communications, or decline future transactions in cases involving harassment, threats, fraudulent activity, abuse, or unlawful conduct.

Policy Updates

This Service Policy may be updated periodically without prior notice. The version published at the time of use or purchase shall apply unless otherwise required by law.